Delivery Policy

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Delivery Of Products & Services

1: Hotels -When a hotel booking is made and purchased on the website, it gives an instant confirmation after the payment is made complete and you will receive the hotel confirmation voucher in your mentioned e-mail ID. Voucher gives details about the hotel address, telephone number, hotel confirmation number, meal plan, payment details, supplier details, other relevant, important information etc. Voucher is to be given to the hotel at the check-in counter.

2: Sightseeing Tours -When a sightseeing tour is booked and purchased online, an instant confirmation voucher is issued and you will receive the same in your mentioned e-mail ID after the payment is made complete. Voucher gives details about the pick-up time, pick-up point, the date of the sightseeing tour, supplier details, payment details, other relevant, important information etc. There is a choice of seat in coach (SIC) sightseeing and private sightseeing tours. Seat in coach tours/transfers may have waiting time at the airport/hotels.

3: Paper Tickets – Some of the airlines are still issuing paper tickets. You will receive the booking confirmation number immediately after you have made full payment online. All the paper tickets will be dispatched to the delivery address mentioned at the time of making the purchase. It takes 3-5 working days to receive the paper ticket at your address from the day of making the purchase. Antilog Vacations would not be responsible in case if the customer is not present at the address at the time of delivery.

4: Airlines E-Tickets – An e-ticket is a paperless electronic document with a unique confirmation number given to passengers in place of paper tickets. Passengers are required to produce the unique confirmation number printout at the airline check-in counter to get the boarding pass. How to receive an e-ticket? After the complete payment is made online via credit/debit or any other payment card, your e-ticket details will be mailed to you at your email address mentioned at the time of making the purchase. In case if you don’t have an email address, the details will be given to you over the phone or you can come to pick up your e-ticket from our office or directly from the airline’s counter at the airport by giving them the unique confirmation number – PNR

5: Holidays – Holiday packages take minimum 24 hours in getting the confirmation, once the payment is made online on the website, our customer care team will get in touch with you and will mail you the confirmation vouchers along with the day to day program at the e-mail address mentioned by you at the time of making the purchase or in case if there is no e-mail ID, vouchers will be delivered at your address within 3-5 working days at no additional cost. Antilog Vacations would not be responsible in case if the customer is not present at the address at the time of delivery.

6: Rail And Cruises – When a rail or cruise booking is made and purchased on the website, it gives an instant confirmation after the payment is made complete and you will receive the rail confirmation ticket or cruise voucher in your e-mail ID mentioned at the time of making the purchase. If you don’t have an e-mail ID, you can call our customer care team and can get the same collected from our office or it can also be delivered at your doorstep at an additional cost.

7: Car Rental (Self Drive or Chauffeur Drive) – It takes minimum 4-5 hours for the car rental confirmation. Once the payment is made online, our customer care team will get in touch with you and give you the confirmation details over the phone and will also email you the confirmation voucher.

8: Travel Insurance – Travel insurance policy will be issued and mailed to you instantly at an e-mail ID given at the time of making the purchase. In case if you don’t have an e-mail ID, you can get the details from our customer care team and the same can be collected from our office or can be delivered at your doorstep at an additional cost.

Dreamy Destinations shall not be liable for deficiency, defect or delay in the delivery of products and services, caused by events of Force Majeure.

Event of Force Majeure” means an event beyond the control of the Authority and the Operator, which prevents a Party from complying with any of its obligations under this Contract, including but not limited to:

1.1.1 act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods);

1.1.2 war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilization, requisition, or embargo;

1.1.3 rebellion, revolution, insurrection, or military or usurped power, or civil war;

1.1.4 contamination by radio-activity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio- active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;

1.1.5 riot, commotion, strikes, go slows, lock outs or disorder; or

1.1.6 acts or threats of terrorism.